Privacy Policy

Last Updated: 8 August 2026

Khelo Bacho ("we," "us," or "our") operates the website khelobacho.com. This Privacy Policy explains what information we collect from visitors and customers, how we use it, and how we protect it.

What Information We Collect

When you place an order or contact us, we may collect the following:

Full name
Phone number / WhatsApp number
Email address
Shipping address
City and postal code
Payment method selected (Cash on Delivery, JazzCash, EasyPaisa, or Bank Transfer)

We do not collect credit card or debit card information, as we do not currently offer card-based payments.

How We Use Your Information

We use the information collected solely for the following purposes:

Processing and delivering your order
Communicating order confirmations, shipping updates, and delivery status
Responding to your questions or concerns via email or WhatsApp
Processing refunds or returns when applicable
Improving our website, products, and customer experience

We do not use your information for unsolicited marketing unless you have explicitly opted in.

Do We Share Your Information?

We do not sell, rent, or trade your personal information to any third party. We may share limited information (name, phone number, address) with courier and logistics partners solely for the purpose of delivering your order. These partners are not permitted to use your data for any other purpose.

Cookies

Our website may use basic cookies to improve browsing experience, remember preferences, and analyse site traffic. You can disable cookies through your browser settings at any time. Disabling cookies will not affect your ability to place orders.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

Third Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external site you visit.

Children's Privacy

We do not knowingly collect personal information from children under 13. All orders are placed by parents, guardians, or adults. If you believe a child has provided us personal information without parental consent, please contact us and we will delete it promptly.

Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction of any inaccurate information
Request deletion of your data from our records

To exercise any of these rights, contact us at khelobacho.pk@gmail.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.